Product Ordering Terms and Conditions
*PLEASE READ THE TERMS AND CONDITION BEFORE YOU MAKE ORDER/S, THANKS*
*PLEASE DO NOT MAKE RESERVATION IF YOU ARE NOT 100% SURE BUYING!!*
*RESERVED ITEMS ARE CONSIDERD SOLD***
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Product Ordering Terms and Conditions
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**TERMS & CONDITIONS:
- ALL ITEMS ARE GUARANTEED AUTHENTIC.
- 100% Satisfaction Guaranteed.
- ACCEPTABLE PAYMENTS: We accept payments made thru PS Bank Cash Deposit, Western Union, LBC, M Lhuilier, Cebuana Lhuilier (account details will be sent upon confirmation of order/s). International Buyers can also pay via PayPal and AlertPay.
- NO RETURN, NO EXCHANGE POLICY: Our Products are carefully selected with the best quality and free from any damage prior to shipment.
- Reservation is accepted. However, payment should be made within 24 hours to validate order.
- CONFIRMED ORDER: Orders are considered confirmed once a payment to our account has been validated and verified. Only verified PAID orders are considered confirmed.
- NO ORDER CANCELLATION is accomodated after confirmed order has been made.
- ORDER CUT-OFF: 12NOON Every Fridays
- All last minute order must be verified PAID not later than the stated Order Cut-Off Period. Otherwise, we’ll be forced to cancel your order(s) and mark the item(s) as available to accommodate other possible buyers
- SHIPPING: Expected Arrival of items within 5-15 days from the date of order cut-off.
- FREE SHIPPING CHARGE.
F.A.Q.
We are a reputed online selling company located in Laguna while our headquarters is based in Los Angeles, California and specializing in apparel and accessories by various European designers at discounted prices.
Please review our F.A.Q section below to learn more about us.
If you have any questions, you can call us toll-free at (632)5427425, or email us at info@hamp-ship.com
1. Are your items authentic?
Every single item posted on our website is 100% authentic. All our items come with paperwork, and/or serial numbers verifying the authenticity of the product.
2. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.
3. Why are your prices lower than the department stores?
Moda Queen is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices.
4. Where do you buy from?
Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales. The newer styles, we buy directly from resellers in Europe.
4. Where do you ship from?
We ship from Los Angeles, California.
5. How long does it take for me to get the item?
It usually takes 1 business day for your order to be processed. Our preferred shipping carrier is UPS, and we offer Ground Shipping, 3-Day Select, 2-Day Air, and Next Day Air. However, we have provided order cut-off period so we can provide better service to our buyers.
6. Do you charge tax?
We only charge tax for items being shipped to the State of California. Residents of California pay 8.25% tax which is calculated automatically when placing your order. We do not charge sales tax for sales outside the state of California, or outside the USA.
7. Do you ship to other countries?
We ship worldwide via USPS Global Express. In the Philippines, we ship locally via LBC.
8. Do you accept returns?
We do not accept returns and exchanges at the moment. However, we have ensured the quality of our products prior to shipments.
12. What if I receive a defective item?
We do examine each item before it is packed and shipped to you to ensure top quality. We are not responsible for any damages to your item that is beyond our control.
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